Returns & Refunds

If you’re not satisfied with the quality of your item received get in touch within 30 days of receiving the item and we’ll do everything we can to investigate and find a solution.

If our quality assurance team validates your claim, we will be happy to send a complimentary replacement order as quickly as possible.

Lost Orders Policy

For packages lost in transit, please get in touch with us within 30 days from the estimated delivery date. We’ll be happy to send a replacement order on your behalf.

Wrong Address

If you provide an address considered insufficient by the courier, the shipment will be returned. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.

Unclaimed

If you are not able to receive your order at the address, the shipments may be available for pick up at their local post office or carrier pick up point. Shipments that go unclaimed may be returned to the sender. For these cases, please place a new order and get in touch with us so that we can report the problem and arrange for the product price to be refunded for the new order (you will still have to pay for the shipping costs).

Need help?

Contact us at {email} for questions related to refunds and returns.